Legal
Effective Date: April 12, 2026 · Last Updated: April 12, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and AvidiaTech (“AvidiaTech”, “we”, “us”, or “our”) governing your access to and use of the AvidiaTech product data automation platform at avidiatech.com (the “Service”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and have the legal authority to enter into contracts on behalf of yourself or your organisation to use the Service. You agree to provide accurate, complete, and current registration information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at support@avidiatech.com if you suspect any unauthorised access.
Free Trial: New accounts receive a 14-day free trial with access to Starter-tier features. No credit card is required to start a trial. At the end of the trial period, continued access requires selecting a paid plan. We may, at our discretion, extend or modify trials.
Paid Plans: We offer three subscription tiers — Starter, Growth, and Pro — with different usage quotas and features. Plan details and current pricing are available on our pricing page.
Billing Cycle: Subscriptions are billed on a monthly basis on the anniversary of your subscription start date. Annual billing options may be available at a discounted rate.
Automatic Renewal: Subscriptions renew automatically at the end of each billing period. You authorise us to charge your payment method on file for each renewal. You may cancel auto-renewal at any time before the next billing date.
Usage Quotas: Each plan includes monthly usage quotas for extractions, descriptions, translations, and other AI operations. Usage resets at the start of each billing period. Overages are not charged; instead, requests exceeding your quota will be queued or declined until the next period or a plan upgrade.
All payments are processed by Stripe. By providing a payment method, you represent that you are authorised to use it and authorise AvidiaTech to charge it for amounts due. Prices are listed in US Dollars (USD) unless otherwise stated.
Price Changes: We reserve the right to change our prices. If we increase prices for your current plan, we will provide at least 30 days’ advance notice by email. Continued use of the Service after the effective date constitutes acceptance of the new pricing. If you do not accept the new pricing, you may cancel before the effective date.
Taxes: Prices do not include applicable taxes (such as VAT or sales tax), which may be added based on your billing address and applicable law. You are responsible for all taxes associated with your use of the Service.
Trial period: No charges apply during your 14-day free trial. If you do not add a payment method, your account will automatically downgrade to a read-only state after the trial ends.
Monthly subscriptions: Subscription fees are non-refundable except where required by applicable law. If you cancel your subscription, you will retain access to the Service until the end of the current billing period; no partial refunds are issued for unused days.
Exceptional circumstances: We may issue refunds on a case-by-case basis for service outages exceeding our SLA commitments or other extraordinary circumstances. To request a refund, contact support@avidiatech.com within 14 days of the charge.
Chargebacks: If you initiate a chargeback without first contacting us, we reserve the right to immediately suspend your account pending investigation.
You may cancel your subscription at any time from the billing settings in your dashboard. Cancellation takes effect at the end of the current billing period. After cancellation, your account data is retained for 90 days in a read-only state, after which it may be permanently deleted. You may re-subscribe at any time during this retention period to restore full access without data loss.
You agree not to:
We reserve the right to suspend or terminate accounts that violate this section with or without notice, and to take legal action where appropriate.
AvidiaTech IP: The Service, including all software, designs, logos, and documentation, is owned by AvidiaTech and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service solely as described in these Terms.
Your Content: You retain ownership of all product data and content you submit to the Service (“Customer Content”). You grant AvidiaTech a limited licence to process Customer Content solely to provide the Service to you. We do not use your Customer Content to train AI models or share it with other customers.
Each party agrees to keep confidential the other party’s non-public information received in connection with the Service. AvidiaTech will not share your Customer Content or business information with third parties except as necessary to provide the Service or as required by law.
We target 99.5% monthly uptime for the Service, excluding scheduled maintenance (which we aim to perform outside of peak hours with advance notice). Downtime resulting from factors beyond our control — including third-party service outages (e.g., Stripe, Supabase, Vercel), internet disruptions, or force majeure events — does not count against our uptime commitment.
We reserve the right to perform scheduled maintenance at any time. We will use commercially reasonable efforts to provide at least 48 hours’ notice of planned maintenance that may affect Service availability.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR COMPLETE. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE AND ANY CONTENT GENERATED BY IT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AVIDIATECH, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO AVIDIATECH DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for consequential damages, so the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless AvidiaTech and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way related to (a) your use of or inability to use the Service, (b) your violation of these Terms, (c) your Customer Content, or (d) your violation of any third-party rights.
By you: You may terminate your account at any time by cancelling your subscription and requesting account deletion at support@avidiatech.com.
By us: We may suspend or terminate your account immediately and without notice if you materially breach these Terms, engage in fraudulent or abusive activity, or if required by law. We may also terminate or suspend the Service generally with 30 days’ notice.
Upon termination, all licences granted to you cease immediately. Provisions that by their nature should survive termination (including Sections 7, 10, 11, 12, 14, and 15) will survive.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.
Informal resolution: Before filing any legal claim, you agree to first contact us at support@avidiatech.com and give us 30 days to attempt to resolve the dispute informally.
Arbitration: Any dispute not resolved informally shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. You waive any right to bring claims as a class action or class-wide arbitration. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.